Shipping & Returns

ALL PRODUCTS DISPLAYED BY THE COUGHING CARDINAL ARE FOR TOBACCO USE ONLY!  YOU MUST BE AT LEAST 21 YEARS OF AGE TO PURCHASE ANY TOBACCO RELATED PRODUCTS.  PLEASE CHECK LOCAL LAWS BEFORE ORDERING.

 TO PREVENT FRAUD WE NO LONGER ACCEPT PREPAID GIFT CARDS OF ANY TYPE. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY HAVE CAUSED.

Shipping

For a better understanding of how the Coughing Cardinal ships out your orders, read the way we do things below.

Hours(CST)

Monday: 11am to 7pm

Tuesday: 11am to 7pm

Wednesday: 11am to 7pm

Thursday: 11am to 7pm

Friday: 11am to 7pm

Saturday: Closed

Sunday: Closed

Keep in mind you can call at any time to leave a message and we will get back to you as soon as possible.(314-394-1722)  Another way to contact us is via email (sales@coughingcardinal.com).

Ordering

Upon placing an order on the website and checking out, your card is charged.  You should receive a confirmation email.  At that point, we observe the order and pack it.  Once your shipping label is made, the tracking number is automatically sent to you when we complete the whole order.

Please note that if your order is of an amount that is over $300, we at Coughing Cardinal will require more information to verify that the purchase is secure against potentially fraudulent activity. For more information about our authorization process please go here!

Also, if the order is over $5000 we will not accept credit card payments and need a wire transfer as payment for your order.

Delivery

We drop our packages at FedEx and USPS by 4:30pm(CST).  Exceptions cannot be made as a result of last pick up for USPS being at 5:30pm(CST).  Once this time passes, your order will be sent the following day.  If authorization is needed, we ask that you send that over before 3:00pm(CST) to give us time to package it before delivery time. And here is a map to give you an idea on how long FedEx takes to deliver your package.

The state of Missouri is excluded from our shipping list, however we do offer solutions for Missouri residents upon request.

Please also note that the shipping rates for many items we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unused items within 14 days of delivery for a full refund, less a 15% restocking fee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.